Question 1

How long will processing take before my order is delivered?

Accepted Answer

Our processing times are as follows:Processing time: 3-5 business daysEstimated Delivery: 7- 10 business days

Question 2

Where do I pick up my Jacobs Elementary shirt order(s)?

Accepted Answer

All deliveries will be made directly to the school. If you prefer at home delivery, please leave a note for us on the purchase page, before placing your order.

Question 3

How can I place an order for a custom t-shirt?

Accepted Answer

Please visit our, "Custom Designs" page to put in a custom order request.

Question 4

What is your return or reprint policy?

Accepted Answer

Thank you for choosing JY Creative Design. We stand behind our products. This policy outlines how we handle returns, reprints, and refunds. You have 24 hours from delivery date to request a return or reprint. We encourage all customers to make informed purchasing decisions by carefully reviewing our product descriptions and sizing chart before making purchase.A) Non-custom t-shirts:Please note that all online purchases of our pre-designed t-shirts are considered final sale. We do not offer returns, exchanges, or refunds on any of these once the purchase is complete (unless we sent you the incorrect size, based off what you ordered). We appreciate your understanding and support of our products.B) Custom t-shirts:Because each custom designed t-shirt is made specifically for you, all sales of custom items are generally final. Please read the entire refund policy before placing your order. Custom designs cannot be returned or refunded for reasons such as:Change of mind / buyer's remorseOrdering the wrong size, color, or designNot liking the design after it has been reviewed by you, approved by you and printed by usC) Cancellations:Custom designed t-shirts- Changes or cancellations may only be requested before:We have both reviewed the drafted design and you approved it Production has started, after you reviewed and approved design, and printing beginsThe order cannot be changed, canceled, or refunded.

Question 5

How can I care for my shirt to ensure long-lasting wear and contribute to sustainability?

FAQ

How long will processing take before my order is delivered?

Where do I pick up my Jacobs Elementary shirt order(s)?

How can I place an order for a custom t-shirt?

What is your return or reprint policy?

How can I care for my shirt to ensure long-lasting wear and contribute to sustainability?

Guides & FAQs